View Maintenance FAQs
A: The landlord will cover the cost of any repair to the apartment which is not caused by misuse, damage or negligence.
A: There are several ways to report a maintenance issue – the quickest is to report it via your resident portal. Alternatively, report it via email, phone or in-person to the team on site. We will give you an update and confirm access requirements as soon as possible. We aim to repair all maintenance issues as quickly as possible.
A: Many of our sites have 24-hour staff presence so if you require any assistance please just give them a ring via the intercom or your mobile and we will be happy to help. Where staff is present during working hours only, you'll be given an out-of-hours contact number to report any emergency maintenance issue.
A: Yes, we normally carry out inspections at least once a year and before renewing your contract. We'll always let you know in advance, and try to accommodate your preferred date and time for inspection.