View Maintenance FAQs
A: Any repairs that will need to be paid by yourself will be covered on the building and apartment induction when your tenancy commences. Housekeeping items are the tenant’s responsibility and the landlord will cover the cost of any repair to the apartment that is not caused by misuse, damage or negligence. For further guidance on this matter, please refer to the Landlord and Tenant obligations in your Tenancy Agreement.
A: There are several ways to report a maintenance issue – the quickest is to report it via your resident portal. We will give you an update and confirm access requirements as soon as possible. We aim to repair all maintenance issues as quickly we can and we have maintenance teams present on-site to support any issues raised and answer your queries.
A: Many of our sites have a 24-hour staff presence, so if you require any assistance please just give them a call via the intercom or your mobile and we’ll be happy to help. Where staff are present during working hours only, you’ll be given an out-of-hours contact number to report any emergency maintenance issue. If your issue is not urgent and does not require immediate attention, please email our on-site team who will be able to assist during working hours.
A: Yes, we normally carry out inspections at least once a year and before renewing your contract. We'll always let you know in advance, and try to accommodate your preferred date and time for inspection.