View Payments FAQs

A: When you reserve an apartment, you'll need to pay a holding payment, which is the equivalent of one week's rent. Once your referencing has passed and the contract signed, you'll simply need to pay the security deposit and first month's rent, minus the holding payment already made. Your security deposit will be equivalent to five weeks' rent. But if you prefer a deposit-replacement policy, you'll only need to pay a week's rent as a non-refundable fee. Ask our teams about the deposit-replacement service if you're interested. Certain conditions apply.

A: Yes, a holding payment equivalent to 1 weeks rent is payable upon reserving the apartment.

A: You decide. Secure your home the old-school way, with a deposit of five weeks’ rent. Your money will be kept safe in the Tenancy Deposit Scheme until you leave, to cover any arrears, damages and that wine stain you tried to hide under the sofa. Or to take the sting out of paying five weeks upfront, sign up to Reposit. It’s a one-off fee equivalent to a week’s rent, followed by a £30 top-up for each year of your tenancy. This option isn’t refundable, and you’ll still need to cover any damages or outstanding bills when you leave. Please note: this is not the same as the holding deposit for your new home.

A: For a hassle-free option, we recommend setting up a standing order with the bank details provided to you in your contract. Alternatively, you can also pay by an online bank transfer, by card on the resident portal or by phone.

A: Rent is normally due on the date you move in. If you have a preferred rent payment date, then please ask the team.

A: During a fixed-term contract, your rent will be fixed for the full term or, as may be the case for long-term renters, will only increase by the amount stated in your contract. Before your contract expires, we'll get in touch to agree your new contract terms and rent amount. Any increase we apply is reflective of market conditions and price.