View Payments FAQs
A: There are a number of ways to secure your deposit. First up, you can pay a traditional cash deposit, which is the equivalent to five weeks’ rent. Your deposit will be held with TDS (Tenancy Deposit Scheme) until the end of the tenancy, where it may be used against any outstanding and valid end-of-tenancy charges such as damages and rent arrears.
Another alternative is to sign up to Reposit, which is the ‘deposit replacement’ option that involves paying a non-refundable fee equivalent to one week’s rent (capped at £350 max). By purchasing a Reposit you do not need to pay a cash deposit, which saves you money and reduces the upfront cost of renting. The Reposit fee is non-refundable and you will remain liable for outstanding and valid end-of tenancy charges such as damages and rent arrears.
A: For a hassle-free option, we recommend setting up a standing order with the bank details provided to you in your contract. Alternatively, you can also pay by an online bank transfer or via card on the resident portal.
A: During a fixed-term contract, your rent will be fixed for the full term or, as may be the case for long-term renters, will only increase by the amount stated in your contract. Before your contract expires, we'll get in touch to agree your new contract terms and rent amount. Any increase we apply is reflective of market conditions and price.
A: All traditional five-week cash deposits are protected by the Tenancy Deposit Scheme (TDS) and you’ll have received a certificate confirming this within 10 working days of your tenancy commencing. When you move out of the apartment, a check-out inspection will be carried out by one of our staff within a week. They will refer to the initial check-in inventory, but an allowance is made for fair wear and tear. If any damages are identified, we’ll let you know about any costs incurred and endeavour to agree on the amount with you before requesting the deposit deduction on TDS. If no damages are identified, we’ll approve the deposit refund on TDS within 10 days of your tenancy end date.